Rilo

Support

The quickest way to get a problem fixed is the built-in report form — it attaches the details needed to diagnose it, which a plain email usually can't.

Reporting a problem

  1. Click the Rilo icon in your toolbar.
  2. Choose Report a problem at the bottom of the popup.
  3. Describe what happened.
  4. Check the preview — it shows the complete report, and nothing else is sent.
  5. Press Send report.

The form includes the address of the page you were on, because most problems depend on the page. Untick Include this page's address to leave it out — the report still sends. This is the only situation in which Rilo transmits a page address; see the privacy policy.

You can also email eslam.m.awad96@gmail.com directly. If you do, please mention the page you were reading and roughly when it happened.

Common questions

Why do I have to sign in?

Speech is generated on a paid service, charged per character. Signing in lets Rilo tell one user's usage from another's; without it, anyone who found the server address could spend that budget until it broke for everybody. Rilo requests the narrowest possible permission (openid), so it receives an anonymous account identifier and never your email address, name, or anything else from your Google account.

The voice changed partway through. Why?

Rilo has a backup speech service it switches to if the main one becomes unavailable. The backup voice sounds different. Playback continuing in a different voice is intentional — the alternative is stopping.

Nothing happens when I press play

Rilo needs an article to read. On pages that are mostly navigation, video, or a web app rather than prose, it may not find one and will say so. It also cannot run on Chrome's own pages (chrome://) or on the Chrome Web Store.

A PDF opened in Rilo's viewer and I didn't want that

Chrome's built-in PDF viewer cannot be read aloud by any extension, so Rilo substitutes its own. Turn off Open PDFs in Rilo in the popup to get Chrome's viewer back.

Where are my notes stored?

In your browser. Notes sync between your Chrome installations through your Google account, in the same way as bookmarks, and are never sent to Rilo.

How do I remove Rilo completely?

Remove it from chrome://extensions. That erases all notes, settings, and saved reading positions. To revoke its access to your Google account, visit myaccount.google.com/permissions.